What Information We Hold and Why
When you register, we collect your name, email address, contact number and the payment method you choose — bKash, Nagad or Rocket. Each time you make a deposit or withdrawal, we record the transaction reference tied to your wallet number so we can verify it and
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resolve any dispute quickly. We do not store your full mobile banking PIN or password; those stay inside your own wallet app. We also collect device identifiers, browser type and session timestamps to protect your account from unauthorised access. If you contact our support team, we
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keep a record of that conversation to follow up correctly. Any data you submit during identity verification — such as a national ID scan — is held only as long as required for verification purposes and then removed from active storage. We do not sell your
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personal data to third parties. Data sharing happens only where legally required or where a payment processor needs it to complete your transaction. Your continued use of the platform, where permitted by local law and eligible regions, constitutes acknowledgment of this policy. If you are uncertain
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whether access is lawful in your jurisdiction, you should seek local legal advice before proceeding.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.