Reference

Terms and Conditions That Govern Your ex44 Account

These terms set out the rules that apply when you open an account with us, make deposits via bKash, Nagad, or Rocket, and access the lobby.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
ex44 Terms and Conditions That Govern Your ex44 Account
HOW WE OPERATE

How ex44 Handles Your Account Under These Terms

These terms are not just a legal formality — they describe how we actually manage accounts, secure data, and process payments. Every clause connects to a real operational decision we have made about how your account works on this platform.

Account Security

We apply OTP verification at login and during withdrawal requests. If unusual activity appears on your account, we may place a temporary hold and contact you before releasing funds.

Data Retention

Account records — including bKash, Nagad, and Rocket transaction histories — are retained for the period required by applicable financial rules. You may request a copy through support.

Payment Verification

Withdrawals are matched against the wallet number used for your deposit. A Nagad or Rocket withdrawal goes back to the same number; mismatches trigger a manual review before funds move.

Requesting Term Changes

You cannot alter these terms unilaterally, but you can raise a formal dispute or request clarification via email. We will respond with the relevant clause and our position in writing.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a transaction made via bKash, Nagad, or Rocket, our support team is the right first step. Provide your account ID and the relevant payment reference so we can locate the record quickly and respond with specifics, not generalities.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Have your account ID ready so the agent can pull your terms-related query without delay.

Email Support

Write to our support address with your account details and the clause or transaction in question. We respond to terms and payment disputes by email in the order received.

Account Help Centre

The Help Centre in your account settings lists common terms queries — account suspension, withdrawal holds, and payment verification steps — with step-by-step answers.

Common Questions About These Terms

These are the questions we receive most often about how our terms apply — covering eligibility, payment conditions, account closure, and what happens when rules change.

Access to ex44 and specific features depends on your local law and eligible region. The terms apply uniformly to all accounts, but certain functions may be restricted based on where you are located.

If your account is suspended under these terms, any balance held is subject to review. We follow a defined verification process before releasing or returning funds to your original bKash or Nagad wallet.

Under our payment terms, withdrawals are sent back to the same wallet — bKash, Nagad, or Rocket — used for the deposit. This is a security requirement, not an optional preference.

We post all revisions directly on this page with immediate effect. If you continue using your account after a change is published, that constitutes acceptance of the updated terms.

You can raise a formal dispute via our email support channel. State the relevant clause, your account ID, and the decision you are contesting. We will respond in writing with the applicable rule.

The same core terms govern all payment methods. Each wallet — bKash, Nagad, Rocket — has its own processing path, and any method-specific conditions are incorporated into these terms by reference.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.